Most of us have dealt with major IT incidents before. When a major incident occurs in an enterprise environment, all hands are on deck, from top management right down to the technical engineers resolving the issue. During this time, a lot of pressure is on us, the techies, to resolve the incident and bring the system back up and running again. Here are some tips on how to handle these types of situations and work efficiently to resolve the issue. Stay Focused During a major incident, ...

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